Frequently Asked Questions

Frequently Asked Questions
This list is ever-expanding, so check back often! Don’t see your question, or still need clarification? Contact Diane Edwards at the Town Administrative Office and she will be happy to help or redirect.

Address

The physical and delivery address for Town Admin and the Police Department is:
501 Forest Street
Windermere, FL 34786

The mailing/billing address for Town Admin and Public Works is:
614 Main Street
Windermere, FL 34786

The mailing/billing address for WPD is:
620 Main Street
Windermere FL 344786

The physical/delivery address for Public Works is:
630 Main Street
Windermere, FL34786

Agendas

For Council agendas, please go to Government > Meeting Agendas & Minutes > scroll to appropriate meeting date. You can also click
here.

For Board/Committee agendas, please select the appropriate Board/Committee from the Boards & Committees drop down menu on the homepage.

Appointments

Due to the Covid-19 Pandemic, the Town is requiring appointments for certain requests. These include, but are not limited to:

  • Boat Ramp keys
  • Tennis keys
  • Garage Sale permits
  • Open House permits
  • Notary services

We understand this may be an additional hassle as many are used to simply walking into the office. Appointments help keep you and Town Staff safe. Appointments help us limit the number of people in the office at any given time. Additionally, as staff are working a split home-office schedule, appointments ensure the person you need to see is actually on-site; again, limiting contact and reducing the chance of potential exposure via multiple trips to the office. Lastly, appointments help staff provide a better and higher standard of service for our residents; appointments ensure that residents have staff’s full attention and a dedicated allotment of time to address needs and concerns.

Click here for a staff directory. If you are unsure who you should contact, please reach out to Diane Edwards (407-876-2563 ext 5321).

Thank you for your cooperation and understanding.

Boathouses

Read the FAQ here

Boat Ramp Keys

We have two boat ramps exclusively for Town of Windermere Residents. The first is located at Fernwood Park (7th and Forest) and gives access to Lake Butler and the Chain of Lakes. The second is located at Lake Bessie Park (9th and Lake Bessie) and provides access to Lake Bessie (landlocked). The same key unlocks both ramps.

Boat ramp keys, also referred to as “Park Passes,” are $35, and may be purchased at the Administrative Offices, located at 501 Forest Street. Payment must be done in person, and can be rendered with check, money order, or Visa/MasterCard/Discover (no American Express). We do not accept cash payments. Be sure to bring your completed form, payment, and proof of address.

APPOINTMENTS TO PURCHASE KEYS ARE REQUIRED. We may not be able to accommodate walk-ins. Email or call Lilian Colli for availability 407-876-2563 ext 5327.

Boat ramp keys are valid from October 1 – September 30 of each year. We do not pro-rate passes, so be sure to get yours early. There is a limit of one key per household/family each year.

Please note, there is no trailer parking at either ramp.

Please verify your business address prior to requesting a key. You can verify your address with Admin, or by visiting the Orange County Property Appraiser’s website. Simply search the applicable address and look under the “Municipality” heading. If the municipality is listed as “Un-Incorporated,” we are unfortunately unable to provide you with a key.

Budget

View the budget for the current year, as well as current and past year’s Certified Annual Financial Reports (“CAFR”) here.

Business Tax Receipts

Only businesses within the incorporated limits of Windermere need to apply. As the majority of “Windermere” addresses are actually outside of the Town-proper/located in “Un-Incorporated Orange County,” please verify your business address prior to filling out the Business Tax Receipt form. You can verify your address with Admin, or by visiting the Orange County Property Appraiser’s website. Simply search the applicable address and look under the “Municipality” heading. If the municipality is listed as “Un-Incorporated,” you do not need a Business License from Windermere!

Please direct any further questions to Debbie Wilson.

Occasionally, Orange County will indicate an un-incorporated address needs a Windermere license – we will not issue licenses to un-incorporated addresses! Please make sure you are indicating this is an un-incorporated address, not a Windermere address.

Certified Letters

Town Staff send out dozens of certified letters every week. These can be anything from variance requests, home business license requests, to code violations. If you received a notice from the Post Office that there is a certified letter from the Town waiting for you, we are unable to tell you specifically what it is due to the sheer volume of mail we send out. Thank you for your understanding.

Code

View the Town’s code here.
View Ordinances here.
View Resolutions here.

If you would like to report a violation, please contact the Code Enforcement office: code-enforcement@town.windermere.fl.us.
Code Enforcement is in the office Monday and Wednesday from 9am – 12pm.

You can search building permits here.

Please be sure you are reporting on an address that is within the incorporated limits of Windermere before you call in a violation, as some “Windermere” addresses are not actually within Windermere, and are under the jurisdiction of Orange County. You can verify your address with Admin, or by visiting the Orange County Property Appraiser’s website. Simply search the applicable address and look under the “Municipality” heading. If the municipality is listed as “Un-Incorporated,” it is not within Windermere-proper. If the address is un-incorporated, please contact Orange County.

Communications

In addition to the website, Windermere residents can stay informed via the Town’s official social media accounts:

Facebook
Instagram
YouTube
NextDoor – “Diane Edwards”

The Town also communicates with residents through our mobile app, quarterly Gazette, and door hangers (door hangers are generally distributed to parcels within a specific radius of a proposed or on-going project).

Electricity

Electricity is provided by Duke Energy. Please refer any and all questions, and report all problems (including outages and street lamps) to Duke directly. You can do this via Duke’s website, or by calling 1-800-700-8744. The Town cannot report energy issues for individuals, including street lamps.

Farmers Market

Windermere hosts a weekly Farmers Market every Friday from 9:00am – 2:00pm (1:30pm over the summer) in front of Town Hall (520 Main Street), weather permitting. We have a variety of vendors, including produce, floral, crafts, arts, food, seafood, etc. Leashed, well-behaved pets are welcome!

If you are interested in becoming a Farmers Market Vendor, or would like more information, click here.

Fingerprinting

**FINGERPRINTING SERVICES WILL NOT BE AVAILABLE UNTIL WE HAVE MOVED INTO OUR PERMANENT FACILITIES EST. 2022**

Food Truck Night

Windermere hosts a monthly Food Truck night on the 4th Friday of every month, rain or shine! Be sure to check the calendar entry to see which trucks will be participating each month, and if there will be any live entertainment. Click here for more information.

Parents, please watch your children! These events get crowded; it is easy to get lost or separated from your children. We understand the landscaping and historic buildings are enticing to young, adventurous kids; however they are not meant to be climbed on or jumped off of, they can be fragile or dangerous! Please help us preserve the landscaping and historic buildings by ensuring your children are respectful of Town property and of other guests.

Leashed, well-behaved pets are welcome, but please no skateboards, roller blades, etc. Chairs and blankets are encouraged, especially on nights we have live entertainment.

Click here if you are interested in becoming a Food Truck Vendor.

Garage Sales

APPOINTMENTS ARE REQUIRED. We may not be able to accommodate walk-ins. Email or call Lilian Colli for availability 407-876-2563 ext 5327.

Click here for permit.

Residents may have 1 sale per address within any 8 month period. Each sale should not last more than 3 consecutive days. Only 6 sales are permitted on any given day. The permit fee is $5. Payment must be done in person, and can be rendered with check, money order, or Visa/MasterCard/Discover (no American Express). We do not accept cash payments.

Residents wishing to advertise their sale within Town limits must do so with Windermere signs. These signs may be picked up from Diane Edwards in the Town Administrative Office. A $10 deposit (exact cash or check) is to be made at the time of pick up, and will be refunded once the signs are returned. Residents are permitted two of these signs. No balloons, streamers, pinwheels, etc. are to be attached to the signs, and signs are not permitted in the roundabouts.

Please verify you are within the incorporated limits of Windermere before requesting a permit. You can verify your address with Admin, or by visiting the Orange County Property Appraiser’s website. Simply search the applicable address and look under the “Municipality” heading. If the municipality is listed as “Un-Incorporated,” the address is not within Windermere.

Garbage, Recycling, and Yard Waste

Windermere is serviced by Waste Pro. They can be reached at 407-774-0800. Most questions or problems should be reported directly to them.

  1. New resident needing bins – You should order your recycling bin directly from Waste Pro. Order online here. There is not a specific trash bin for Windermere; you can purchase your own from a home-improvement store. The Town will not reimburse residents for bins.
  2. Bulk pick up – Pickup of large items such as appliances, furniture, logs, etc. should be coordinated through Waste Pro. Request online here.
  3. Missed collection – Should be reported directly through Waste Pro. Notify Waste Pro online here.
  4. Compliments – Send Waste Pro some love here.

Please note, the online report/request service is exclusive to residents of the incorporated Town of Windermere. Please verify you are within the incorporated limits of Windermere before using this service. Residents of Un-Incorporated Orange County with a “Windermere” address who use this service will experience delays and continued missed service, as Waste Pro’s Windermere division is separate from their Orange County division. You can verify your address with Diane Edwards, or by visiting the Orange County Property Appraiser’s website. Simply search the applicable address and look under the “Municipality” heading. If the municipality is listed as “Un-Incorporated,” the address is not within Windermere.

Recycling
We love to recycle!
All recycling will be collected curbside and should be in the approved recycling bin provided by Waste Pro. Please place the bin within 3 feet of the curb or roadway by 7am for collection.
Unacceptable items will not be picked up.
Acceptable items: all glass bottles and jars, aluminum, metal and tin cans, plastic soda bottles, plastic milk and water jugs and newspaper.
If you have more materials than the bin will hold, then put newspaper in a paper bag and place the bag on top of the recycling bin. Please take a look here to see if what you want to recycle is actually recyclable (coming soon!)

Yard Waste
Must be containerized, bagged or bundled. Bundles should be tied and not exceed 4 feet in length. Each container must be at curbside by 7am, and not to exceed 50 pounds in weight and 32 gallon in size. If larger/heavier, please request a bulk pick-up through Waste Pro.
Unacceptable items will not be picked up (i.e. construction/remodeling materials).
Acceptable items: all vegetable matter resulting from residential yard and landscape maintenance to include tree and shrub trimmings, grass clippings, palm fronds or small tree branches (not to exceed 6 inches in diameter per branch).

Pick up days
Garbage Collection is picked up on Tuesdays & Fridays
Recycling is picked up on Tuesdays
Yard Waste is picked up on Wednesdays
Holidays with no pick up are New Years Day, 4th of July, Labor Day, Thanksgiving, and Christmas. If your collection day falls on one of the listed holidays, your collection service will be on your next scheduled pick-up day.
ALL ITEMS MUST BE ON THE CURB BY 7am FOR PICKUP.
If you were missed, please contact Waste Pro directly!

Gazette

The Windermere Gazette is a free, quarterly publication distributed to residents of the Town of Windermere. Free copies are available at the Administrative Office.

If you are interested in advertising in the Gazette, please take a look at our Advertising Contract. Diane Edwards can answer any additional questions you may have.

Not getting a Gazette? Make sure your address is updated with both the Post Office and the Orange County Property Appraiser. The Town does not address or mail out Gazettes in-house; we use a third party vendor who pulls addresses from the Property Appraiser.

Still not receiving a Gazette? Make sure you’re within the incorporated limits of Windermere. You can verify the address with Admin or by visiting the Orange County Property Appraiser’s website. Simply search the applicable address and look under the “Municipality” heading. If the municipality is listed as “Un-Incorporated,” the address is not within Windermere, and would therefore not receive a Gazette.

Home Business License

Please be sure your address is within the incorporated limits of Windermere. Those with a “Windermere” address but who actually live in Un-Incorporated Orange County do not require a home business license from Windermere. You can verify with Admin, or check the Orange County Property Appraiser’s website. Simply search the applicable address and look under the “Municipality” heading. If the municipality is listed as “Un-Incorporated,” it is not within Windermere-proper and does not require this license.

If you live within the boundaries of incorporated Windermere, please reach out to Town Clerk, Dorothy Burkhalter, with questions or for more information. You can view the application here. Along with your application, please submit the following:

  1. Detailed letter of request addressed to Town Clerk, Dorothy Burkhalter
  2. $300 deposit (check)

Once we have received the above, the Town will send certified letters to all owners within a 500′ radius of your proposed business address. The cost is deducted from your deposit. After we have received the responses, the Town Manager will review.

Occasionally, Orange County will indicate an un-incorporated address needs a Windermere license – we will not issue licenses to un-incorporated addresses! Please make sure you are indicating this is an un-incorporated address, not a Windermere address.

Hours of Operation

Town Administrative staff are in the office Monday – Friday from 8am – 5pm. The office is open to the public Monday – Friday from 9am – 3:30pm. We may not be able to assist you outside of those hours.

The Windermere Police Department office is open Monday – Friday from 8am – 4pm. Windermere PD patrols 24/7. If you require non-emergency assistance outside of business hours, please call (407) 905-6333. Call 911 for all emergencies regardless of time.

Windermere Public Works is in the office Monday – Friday from 7am – 4pm.

Code Enforcement is in the office Mondays and Wednesdays from 9am – 12pm.

Building/Permitting and Zoning will have their own hours. Please reach out to them directly for availability.

Lien Searches

Due to a huge increase in volume, lien and permit searches are now being conducted through Orange Lien. Please submit your request through their portal.

Notary Services

The Town provides notary services to its residents free of charge. There are 5 notaries on staff (Diane, Dorothy, Debbie, Lilian, and Nora) who are happy to notarize your documents! Please be sure to bring in all applicable forms of identification, and witnesses if the document to be notarized indicates. Please contact one the above for an appointment.

Open House Permits

Realtors, please call/email ahead to let us know you are coming *IF POSSIBLE*. Email or call Lilian Colli 407-876-2563 ext 5327 and cc Diane Edwards ext 5321. This will greatly expedite your permit process!

Click here for permit.

The permit fee is $5. Payment must be done in person, and can be rendered with check, money order, or Visa/MasterCard/Discover (no American Express). We do not accept cash payments.

Realtors are permitted 2 signs within Town limits. Each sign will need a sticker indicating they have been approved. These stickers can be obtained from Diane or Lilian in the Town Administrative Office. Stickers must be on the front and back of each sign. Signs without stickers will be removed and disposed of. No balloons, streamers, pinwheels, etc. are to be attached to the signs, and signs are not permitted in the roundabouts.

Please verify the address is within the incorporated limits of Windermere before requesting a permit. You can verify the address with Admin, or by visiting the Orange County Property Appraiser’s website. Simply search the applicable address and look under the “Municipality” heading. If the municipality is listed as “Un-Incorporated,” the address is not within Windermere.

Park Rentals

We do not rent out parks.

We do rent the two pavilions located at the Windermere Recreation Center. Please note, 30 days’/4 weeks’ notice is require in most instances. Also note, the Town does not rent the pavilions for business purposes: day camps, fitness classes, etc. may not use the pavilions or parks for profit. Click here for more information on renting a pavilion.

If you are planning to hold an event at a Town Park that meets any of the following criteria, you will need to request a special event permit. The permit fee is $50 and is non-refundable, even if the application is denied. Payment is to be made with Diane Edwards at the Administrative Office, and can be rendered with check, money order, or Visa/MasterCard/Discover (no American Express). We do not accept cash payments. Please note that special events are likely to be DENIED  during the Pandemic.

  1. More than 30 attendees
  2. Temporary structures such as bounce houses or tents
  3. Alcohol is to be served
  4. More than 20 vehicles
  5. Entertainment such as live music, performances, petting zoos, films, etc.

Click here for a detailed list of all Town parks, including photos and amenities.

Permitting

Building and zoning permitting is handled off-site.

For building permits, please contact PDCS (407-277-9795)

Paperwork and deposits for PDCS can be dropped off at the Town Admin Office. You can request your completed permit be sent to Windermere for pick up as well. Please coordinate the pick up location through PDCS.

Occasionally, there will be a permit fee due before the permit can be released. This fee can be paid at the Town Admin office but must be done with a check (made out to “Town of Windermere”)! We do not accept cash or credit card payments for this at the Town office. Please confirm the amount with PDCS prior to arrival. If you need to pay with a card, please coordinate with PDCS prior to pick up.

For zoning, please contact Wade Trim (813-882-4373)

Wade Trim also can provide Right of Way Use Application. There are two fees associated with this applications $75 permit fee, and a $50 inspection fee. Please bring a check or money order to the Town of Windermere for payment along with the completed ROWUA. The $125 may be on the same check/money order. We  do not accept cash or card for this permit fee.

Public Records Requests

Please send your request to Dorothy Burkhalter

Tennis Member Passes & Keys

We have two tennis courts exclusively for Town of Windermere Residents. The first is located on Main Street (“Park Among the Lakes”). The second is located at the Windermere Recreation Center (“Butler Bay”). The same key unlocks both courts.

APPOINTMENTS TO PURCHASE KEYS ARE REQUIRED. We may not be able to accommodate walk-ins.Email or call Lilian Colli for availability 407-876-2563 ext 5327.

Tennis keys are $25. Payment must be done in person, and can be rendered with check, money order, or Visa/MasterCard/Discover (no American Express). We do not accept cash payments. Be sure to bring your completed form, payment, and proof of address.

Tennis keys are valid from October 1 – September 30 of each year. We do not pro-rate passes, so be sure to get yours early. There is a limit of one key per household/family each year. If you lose your key, we will not replace it, but there is a loaner key available upon request.

Please verify your business address prior to requesting a key. You can verify your address with Admin, or by visiting the Orange County Property Appraiser’s website. Simply search the applicable address and look under the “Municipality” heading. If the municipality is listed as “Un-Incorporated,” we are unfortunately unable to provide you with a key.

Town Events

Windermere hosts weekly, monthly, and annual events. Check out the calendar page for more details. Don’t see what you’re looking for? Contact Diane Edwards for further information.

**Due to the Pandemic, many events have been/will be cancelled or amended**

Town Boundaries

Windermere is approximately 2.2 square miles, with just 1,600 parcels as of the last census. The zip code for Windermere is much larger, with approximately 30,000 parcels.

Sometimes there is confusion regarding who is and who isn’t a Windermere resident. Only those who live within the incorporated, 2.2 square mile limits of the Town are considered residents. The reason some people have a “Windermere” address even though they aren’t actually in Windermere is due to the post office which sorts the mail. Such addresses don’t pay taxes to Windermere, are not eligible to vote in Windermere elections, are not serviced by Windermere PD or Public Works, and are not entitled to resident benefits such as keys to the tennis courts and boat ramps, or subsidized rental rates.

You can verify your address with Diane Edwards, or by visiting the Orange County Property Appraiser’s website. Simply search the applicable address and look under the “Municipality” heading. If the municipality is listed as “Un-Incorporated,” it’s not actually within Windermere.

View the Town boundaries here.

Town Hall Rentals

Click here for more information regarding Town Hall rentals, including fees and photos. Diane Edwards will verify for you if the date you are requesting is available.

Generally, we require 30 days notice to book. We may not be able to accommodate requests made less than 30 days prior to the event.

Please note, only residents of the incorporated Town of Windermere qualify for resident rates. Those outside of the boundaries, even if their address shows “Windermere” will pay the non-resident rate. You can verify your address with Diane Edwards, or by visiting the Orange County Property Appraiser’s website. Simply search the applicable address and look under the “Municipality” heading. If the municipality is listed as “Un-Incorporated,” it will not qualify for the resident rate.

Tree Removal

  • Per FL Statute 163.045:
    Tree pruning, trimming, or removal on residential property.—
    (1) A local government may not require a notice, application, approval, permit, fee, or mitigation for the pruning, trimming, or removal of a tree on residential property if the property owner obtains documentation from an arborist certified by the International Society of Arboriculture or a Florida licensed landscape architect that the tree presents a danger to persons or property.
    (2) A local government may not require a property owner to replant a tree that was pruned, trimmed, or removed in accordance with this section.

HOMEOWNERS CANNOT CIRCUMVENT THE REPORT BY DOING A PERMIT, AS ALL PERMITS WILL REQUIRE A REPORT ATTACHED.

You do not need to turn in either report to the Town offices, but please keep a copy on hand in case Town Staff requests to see them. Generally, this happens when potential code violations are called in.

If you are trying to remove a tree for a reason not listed in FL Statute 163.045, please contact the Administrative Office 407-876-2563 ext 5321.

**Trees with a DBH (diameter at breast height) of less than 6″,  trees that are clearly dead, and trees posing an IMMINENT risk do not need a permit or report to remove. We recommend taking evidentiary photos should Code Enforcement be called out**

Utilities

Public utilities are as follows:

Waste Collection
Waste Pro

Energy
Duke Energy

Water
– Windermere does not provide water or sewage. Residents either have personal wells/septic tanks, or are hooked up to Orange County Utilities. If you are interested in connecting to Orange County, please send an email to Diane Edwards. She will place a request with Orange County for further information.

Gas
Lake Apopka Natural Gas

Communications – There is no specific vendor the Town has a contract with to provide cable, internet, or phone access to residents. Residents are encouraged to “shop around” to find a vendor who fits their needs and budget.

Water

Windermere does not provide water or sewage services. Residents either have personal wells/septic tanks, or are hooked up to Orange County Utilities. If you are interested in connecting to Orange County, please send an email to Diane Edwards that contains the following:

     1. Resident name, address, and contact info (phone AND email)
     2. Requestor name and contact info (phone AND email)
     3. Service requested (water, water and sewage, etc.)

Diane will place a request with Orange County for further information. Orange County will then reach out to the requestor directly. Diane cannot give an estimate on the cost for OC hook ups.

If you are a homeowner or renter who already has a county water hookup and simply needs to turn on the service, please reach out to Orange County Utilities directly. The Town is not able to assist.