The Official Website of the Town of Windermere

Privacy & Security - Official Website of the Town of Windermere, Florida

Privacy & Security

Web Privacy Policy & Terms of Use


The information contained in this website is for general information purposes only. The information is provided by the Town of Windermere and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits, arising out of, or in connection with, the use of this website.

Every effort is made to keep the website up and running smoothly. However, the Town of Windermere takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Links to Other Websites

Through this website you are able to link to other websites which are not under the control of the Town of Windermere. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Public Information

Any information provided by you to the Town of Windermere, including, but not limited to, form submissions, questions, comments, suggestions and feedback are non-confidential; moreover, such information is a public record subject to public inspection pursuant to federal and/or Florida law. The Town of Windermere has no obligation with respect to such information and is free to reproduce, use, and disclose the information to others without limitation.

Email Addresses

Florida has a very broad public records law. As a result, any written communication created or received by Town of Windermere officials and employees will be made available to the public and media upon receiving a properly formatted request unless otherwise exempt. Under Florida law, email addresses are public record. If you do not want your email address released in response to public record requests, do not send electronic mail to this office. Instead, contact our office by phone or in writing.

No Commercial Use

To the extent allowed by the Public Records Act, commercial use of the website materials is prohibited without the written permission of the Town of Windermere.

Email Not Legal Notice

Communications made through email and the messaging system shall in no way be deemed to constitute legal notice to the Town of Windermere or any of its agencies, officers, employees, agents, or representatives, with respect to any existing or potential claim or cause of action against the city or any of its agencies, officers, employees, agents, or representatives, where notice to the City is required by any federal, state or local laws, rules, or regulations.

Indemnification/Hold Harmless

As part of your submission of any and all Supplied Matters (as defined below) you agree to indemnify and hold harmless the Town of Windermere from and against any and all fees, costs, fines, penalties, lawsuits, claims, causes, causes of action, damages, attorneys’ fees and any other adverse matters caused by or related in any way to any content, images, pictures, written materials, messages, videos, ads, invitations, statements, or communications (collectively the “Supplied Matters”) that you supply or provide to the Town of Windermere. Without limitation, Supplied Matters includes items and matters that you provide or supply to the Town of Windermere that have copyright, trademark, patent, or other legal protections.

No Warranty and no Representation of Accuracy, Authority, or Ownership

The Town of Windermere maintains strict editorial control over all content that it distributes and publishes which is received from or provided to the Town of Windermere and which is published by the Town of Windermere. Notwithstanding the preceding, your use of or reliance upon any or all such matters is at your sole risk and you are cautioned to do your own independent investigation, analysis, and evaluation before using or relying on any such matters. The Town of Windermere is not responsible for and makes no warranties, admissions, or representations of the accuracy, authority, or ownership of materials, photographs, offers, statements, assertions, or any other matter or content.

Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their “Personally identifiable information” or (“PII”) is being used online. PII is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully for a clear understanding of how we collect, use, protect or otherwise handle your PII in accordance with our website.

What personal information do we collect from the people that visit our website?

When registering on our website, as appropriate, you may be asked to enter your name, email address, phone number, mailing address or other details to help you with your request and experience.

When do we collect information?

We collect information when you fill in a form, subscribe to a newsletter or respond to a survey on our website.

How do we use your information?

We may use your information and/or your PPI we collect when you register, make a payment, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

To personalize the user’s experience.
To improve our website in order to better serve you.
To allow us to better respond to your customer service requests.
To administer a contest, promotion, survey or other site feature.
To send periodic emails regarding our services.
How do we protect visitor information?
To help protect your personal information entered and submitted via our website we use a SSL (Secure Sockets Layer) certificate to encrypt this information.

Do we use “cookies”?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site or service provider’s systems to recognize your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

Understand and save user’s preferences for future visits.
Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Some of well known browsers are Google Chrome™, Firefox®, Safari®, Internet Explorer®, etc. Each browser is a little different, so look at your browser’s help menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:

If you disable cookies in your browser, it will turn off some of the features that make your website experience more efficient and some of our services will not function properly.

Third party disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, provided those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our website policies, or protect ours or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party websites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our website and welcome any feedback about these sites.


We use Google Analytics on our website to learn about our site visitors including the implementation of demographics and interests reporting.

We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies or other third-party identifiers together to compile data regarding user interactions with impressions, and other analytics service functions as they relate to our website.

To learn about how to opt-out of Google Analytics visit the Google Analytics Opt-out Browser Add-on website

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under 13.

Fair Information Practices

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify the users via email (only for users subscribed to our citEnews newsletter)

Within 7 business days
We will notify the users via in site notification

Within 7 business days


The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out strict penalties for violations.

We collect your email address in order to:

Respond to inquiries, send information and/or other requests or questions.

To be in accordance with CAN-SPAM we agree to the following:

To NOT use false, or misleading subjects or email addresses
To identify the message as an advertisement in some reasonable way
To include the physical address of our business or site headquarters
To monitor third party email marketing services for compliance, if one is used.
To honor opt-out/unsubscribe requests in a timely manner
To allow users to unsubscribe by using the link at the bottom of each email

Contacting us

If there are any questions regarding this privacy policy, you may contact us using the information below:

Town of Windermere Communications Department

614 Main Street, Windermere, FL 34786
United States of America

Revised 6/2019


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